Patient care resources
Find information that can help you assist your patients – Blue Shield of California and Blue Shield of California Promise Health Plan members, including language assistance resources, educational materials, resources for the disabled, preventive health guidelines and more. Also get images of ID cards by plan type, and information about member rights and responsibilities.
Advance directive
Get information on patient self-determination provisions through advance directives from the California Health and Human Services Agency.
Learn more about advance directives
Ancillary provider rosters
Get a listing of Blue Shield contracted providers for ambulance, home health, medical equipment, home infusion, nursing, dialysis and other services.
Behavioral health resources
Use these resources to provide immediate support for your patients’ behavioral healthcare needs.
Blue Shield and Blue Shield Promise member identification (ID) cards
View samples of member identification cards.
Complex care programs
Learn about ConcertoCare complex care management, as well as other care management programs for members.
Health management programs
Health management program overview (PDF, 51 KB)
Hearing and visually disabled resources
Access a listing of California assistive services, resources and organizations that serve the hearing and visually disabled, with contact information.
Home infusion
If you are considering home infusion for a member, use this patient-friendly flyer to help guide your discussion on the benefits of home infusion.
Download Introduction to home infusion flyer (PDF, 27 KB)
Language assistance resources
Find contact information for the Language Assistance Program, which provides written and spoken translation services.
Medicare injectable drug coinsurance tool
Use this tool to approximate the patient cost share amounts for injectables covered under Part B that your office administers to Medicare patients.
Member rights and responsibilities
Get information about Blue Shield Member rights and responsibilities statements, as appears in member Evidence of Coverage.
Palliative care
Get an overview of Blue Shield’s palliative care program, including what services are included and who is eligible.
Learn more about palliative care
Preventive health guidelines
Access preventive health guidelines for healthy children, adolescents and adults. Included are immunizations, health screenings and more.
Provider and patient care programs
Learn about our programs supporting healthcare providers in offering our members access to high-quality care.
Patient care forms
Submit these forms when delivering patient care, including forms related to coordinating benefits, member grievances, and more.
Find patient care forms for Blue Shield of California members
Live healthy programs and discounts for Blue Shield members
Blue Shield of California members have more than just basic health care. They have access to extensive health information, well-being tools, and more.
Health education resources for our members
Find health education materials available to Blue Shield of California and Blue Shield Promise members.
Access Blue Shield of California health library
View health education materials available to Blue Shield Promise members