DispatchHealth

DispatchHealth® is available to eligible Blue Shield of California (Blue Shield) members with serious health concerns to provide same-day, high acuity medical care in the comfort of their home, reducing unnecessary ambulance trips and costly visits to the emergency room. In addition, DispatchHealth provides proactive post-acute visits for members transitioning from hospital to home, also known as “bridge care.”

How can DispatchHealth help?

Provides “right-sized” care in the home, reserving the emergency room for patients with time-sensitive and life-threatening conditions
Extends care after hours, including weekends and holidays, easing capacity constraints for provider practices
Expands insight into social determinants of health that impact patient care plans
Reduces unnecessary hospital admissions and readmissions
Reduces overall health care costs

How to get started

Currently, DispatchHealth services are available to eligible Blue Shield commercial plan members who reside in certain ZIP code areas within Orange, Los Angeles, San Diego, and Riverside counties.

DispatachHealth acute care services can be initiated by a healthcare provider, a case manager, or a health plan member.

While Blue Shield continues to evaluate the effectiveness of this program, we will cover the overall cost of using DispatchHealth for eligible commercial plan members and Medi-Cal members. Eligible commercial plan members will be responsible, however, for primary care office copayments for DispatachHealth services.

For information on how to initiate care for your patients, please contact your Blue Shield or Blue Shield Promise Provider Relations Representative.

Resources

Download a DispatchHealth flyer (PDF, 823 KB)

Read DispatchHealth frequently asked questions (PDF, 644 KB)

DispatchHealth is a registered trademark of DispatchHealth Management, LLC. DispatchHealth complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more.

© California Physicians' Service DBA Blue Shield of California 1999-2025. All rights reserved. California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.