Claim issues & disputes
Blue Shield of California is committed to providing a fair and transparent provider dispute resolution process. However, the dispute process is not intended to address claim corrections, requests for claim information, or inquiries about claim decisions, procedures, and payment rules.
We may be able to help remedy a claim issue before you file a formal dispute. Your options are:
- Correcting a claim
Submit corrected claims within 30 working days of receiving a request for missing or additional information. - Making an inquiry or contacting Provider Service
If you have questions about a specific claim, contact us. Customer service can help clarify claim decisions, procedures, and payments. They may alter original claim decisions.
If we’re not able to resolve your claim issue and you consider it necessary to file a dispute, start online.
File a dispute online
Have a question? See FAQs or step-by-step instructions.
To file a dispute online, ask your account manager to give you access to all claims under your provider tax IDs.
Note: Disputes for Promise Medicare, Cal Medi-Connect, Medicare prescription drug plan (PDP), and dental plan claims must be filed by mail.
Enter the claim number associated with your dispute to start the process.
Note: Disputes for Promise Medicare, Cal Medi-Connect, Medicare prescription drug plan (PDP), and dental plan claims must be filed by mail.
Log in to Provider Connection to start the process.
Note: Disputes for Promise Medicare, Cal Medi-Connect, Medicare prescription drug plan (PDP), and dental plan claims must be filed by mail.
File a dispute by mail
Find paper dispute resolution forms, filing instructions, and mailing addresses.
Submitted disputes
Get information about disputes you've submitted within the last 5 years.
Disputes covered by the No Surprise Billing Act: The act requires that insurers and out-of-network providers resolve medical service and emergency room facility claims via open negotiation. Submit the Open Negotiation Notice form to initiate the process.
Dispute review process and guidelines
Filing a dispute correctly is the best way to ensure a quick resolution. The dispute process is reserved for requesting payment reconsideration for claims that have been denied, paid at less than billed charges, or otherwise contested.
For Blue Shield of California Promise Health Plan providers
Learn about the dispute process for Blue Shield Promise providers.
Refund requests for Blue Shield of California providers
Get information on scenarios that might result in overpayments and how to process refund requests.
Professional fee schedule for Blue Shield of California providers
Search the professional fee schedule for Blue Shield of California allowances and learn how we establish them.
Payment policies and rules
Read an overview of payment processing policies and rules.