Language assistance resources
Request interpreter services
If your patient needs interpreter services for any language, call Provider Customer Service:
Phone: (800) 541-6652
Request written language translation
To request written language translation in Chinese (traditional) or Spanish, our "threshold languages," download our Language Assistance Request form to complete and fax to the Blue Shield translation liaison at (248) 733-6331.
Language Assistance Request Form (PDF, 62 KB)
Provide notice of availability of language assistance services
To inform members of the availability of verbal interpretation and document translation services, access the Notice of Availability of Language Assistance Services:
Notice of Availability of Language Assistant Services (PDF, 1.1 MB)
Cultural awareness and linguistics program for Blue Shield Promise providers and members
Blue Shield of California Promise Health Plan ensures that all our members have access to translation services that help them access programs and care in their language of choice.
Language assistance notices and resources for Blue Shield Promise members
Blue Shield of California Promise Health Plan provides free language services to people whose primary language is not English.
Language assistance services for Blue Shield Promise Medi-Cal members