关于非歧视和无障碍访问要求的通告
歧视是违法行为
Blue Shield of California 遵守适用的州法律和联邦民权法律，并且不会因种族、肤色、原国籍、血统、宗教、性别、婚姻状况、性别表达、性别认同、性取向、年龄或残障而歧视任何人。Blue Shield of California 不因种族、肤色、原国籍、血统、宗教、性别、婚姻状况、性别表达、性别认同、性取向、年龄或残障而将其排除在外或另眼相待。
Blue Shield of California 提供：
- 免费为残障人士提供协助与服务，以便其有效地与我们进行沟通，例如：
- 合格的手语翻译
- 其他格式的书面信息（包括大字体、音频、可获取的电子格式和其他格式）
- 为首选语言不是英语的人士免费提供语言服务，例如：
- 合格的口译员
- 用其他语言写的信息
如果您需要这些服务，请联系 Blue Shield of California 民权协调员。
如果您认为 Blue Shield of California 未能提供这些服务，或以任何其他方式基于种族、肤色、原国籍、血统、宗教、性别、婚姻状况、性别表达、性别认同、性取向、年龄或残障进行歧视，您可向以下机构提出申诉：
Blue Shield of California
Civil Rights Coordinator
P.O. Box 629007
El Dorado Hills, CA 95762-9007
电话：(844) 831-4133 (TTY: 711)
传真：(916) 350-7405
电子邮件：BlueShieldCivilRightsCoordinator@blueshieldca.com
您可亲自到访或通过邮件、传真或电子邮件提出申诉。如果您需要帮助提出申诉，我们的民权协调员可为您提供帮助。
您还可以通过民权办公室的投诉门户网站，以电子方式向 U.S. Department of Health and Human Services（美国卫生和公共服务部）的 Office for Civil Rights（民权办公室）提交民权投诉，网址为 https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, 或通过邮件或电话提交投诉，联络方式如下：
U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 20201
(800) 368-1019; (800) 537-7697 (TDD)
投诉表格可在 www.hhs.gov/ocr/office/file/index.html。
如需语言帮助，请访问 www.blueshieldca.com/contact。
歧視是違法的
Aviso de información acerca de los requisitos de no discriminación y accesibilidad.
语言援助
免費費語語言言服服務務。您可獲得口譯員服務。可以用中文把文件唸給您聽，有些文件有中文的版本，也可以把這些文 件寄給您。
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Cov Kev Pab Txhais Lus Tsis Them Nqi. Koj yuav thov tau kom muaj neeg los txhais lus rau koj thiab kom neeg nyeem cov ntawv ua lus Hmoob. Yog xav tau kev pab, hu rau peb ntawm tus xov tooj nyob hauv koj daim yuaj ID los sis 1-866-346-7198. Yog xav tau kev pab ntxiv hu rau CA lub Caj Meem Fai Muab Kev Tuav Pov Hwm ntawm 1-800-927-4357 Hmong
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Беслпатные услуги перевода. Вы можете воспользоваться услугами переводчика, и ваши документы прочтут для вас на русском языке. Если вам требуется помощь, звоните нам по номеру, указанному на вашей идентификационной карте, или 1-866-346-7198. Если вам требуется дополнительная помощь, звоните в Департамент страхования штата Калифорния
(Department of Insurance), по телефону 1-800-927-4357. Russian
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Các Dịch Vụ Trợ Giúp Ngôn Ngữ Miễn Phí. Quý vị có thể được nhận dịch vụ thông dịch. Quý vị có thể được người khác đọc giúp các tài liệu và nhận một số tài liệu bằng tiếng Việt. Để được giúp đỡ, hãy gọi cho chúng tôi tại số điện thoại ghi trên thẻ hội viên của quý vị hoặc 1-866-346-7198. Để được trợ giúp thêm, xin gọi Sở Bảo Hiểm California tại số 1-800-927-4357. Vietnamese
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Անվճար Լեզվական Ծառայություններ։ Դուք կարող եք թարգման ձեռք բերել և փաստաթղթերը ընթերցել տալ ձեզ համար հայերեն լեզվով։ Օգնության համար մեզ զանգահարեք ձեր ինքնության (ID) տոմսի վրա նշված կամ 1-866-346-7198 համարով։ Լրացուցիչ օգնության համար 1-800-927-4357 համարով զանգահարեք Կալիֆորնիայի Ապահովագրության Բաժանմունք։ Armenian
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
無料の言語サービス 日本語で通訳をご提供し、書類をお読みします。サービスをご希望の方は、ＩＤカー ド記載の番号または1-866-346-7198までお問い合わせください。更なるお問い合わせは、カリフォルニア州保険庁、1-800-927-4357までご連絡ください。Japanese
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Servicios de idiomas sin costo. Puede obtener un intérprete. Le pueden leer documentos y que le envíen algunos en español. Para obtener ayuda, llámenos al número que figura en su tarjeta de identificación o al 1-866-346-7198. Para obtener más ayuda, llame al Departamento de Seguros de CA al 1-800-927-4357. Spanish
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
免費語言服務。您可獲得口譯員服務。可以用中文把文件唸給您聽，有些文件有中文的版本，也可以把這些文 件寄給您。欲取得協助，請致電您的保險卡所列的電話號碼，或撥打 1-866-346-7198 與我們聯絡。欲取得其他協助，請致電 1-800-927-4357 與加州保險部聯絡。Chinese
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
무료 통역 서비스. 귀하는 한국어 통역 서비스를 받으실 수 있으며 한국어로 서류를 낭독해주는 서비스를 받으실 수
있습니다. 도움이 필요하신 분은 귀하의 ID 카드에 나와있는 안내 전화: 1-866-346-7198번으로 문의해 주십시오. 보다 자세한
사항을 문의하실 분은 캘리포니아 주 보험국, 안내 전화 1-800-927-4357번으로 연락해 주십시오. Korean
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Walang Gastos na mga Serbisyo sa Wika. Makakakuha ka ng interpreter o tagasalin at maipababasa mo sa Tagalog ang mga dokumento. Para makakuha ng tulong, tawagan kami sa numerong nakalista sa iyong ID card o sa 1-866-346-7198. Para sa karagdagang tulong, tawagan ang CA Dept. of Insurance sa 1-800-927-4357 Tagalog
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
บริการทางภาษาอย่างไม่เสียค่าใช้จ่าย คุณสามารถรับบริการจากล่าม รวมถึงให้เจ้าหน้าที่อ่านเอกสารให้คุณฟัง
หรือส่งเอกสารบางส่วนในภาษาของคุณไปหาคุณได้ หากต้องการความช่วยเหลือ
กรุณาโทรศัพท์ตามหมายเลขที่ระบุอยู่ด้านหลังบัตรประจําตัวของคุณ หรือ ที่หมายเลข 1-866-346-7198
หากต้องการความช่วยเหลือเพิ่มเติม โปรดโทรมาที่ กรมการประกันภัยแห่งมลรัฐแคลิฟอร ์เนียที่หมายเลข 1-800-927-4357 Thai
Language assistance
Blue Shield provides document and telephone support in a variety of languages, so that getting services is easier.
You can get an interpreter. You can get documents read to you and some sent to you in your language. For help, call us at the number listed on your ID card or 1-866-346-7198. For more help all the CA Department of Insurance at 1-800-927-4357.
Page Last Updated 02/23/2021
Y0118_21_116A_C 02232021
