MEMBER HANDBOOK (EVIDENCE OF COVERAGE)
The Blue Shield Promise Medi-Cal Member Handbook, also known as your Evidence of Coverage (EOC), gives you details about your health care and prescription drug coverage.
Download a printable copy of the Member Handbook for where you live. You can find a copy in your preferred language. You can ask for a copy in the mail.
Los Angeles County
English:
Member Handbook (PDF, 1.6 MB)
Errata 1 (PDF, 136 KB)
Errata 2 (PDF, 107 KB)
Spanish:
Member Handbook (PDF, 1.6 MB)
Errata 1 (PDF, 149 KB)
Errata 2 (PDF, 143 KB)
Arabic:
Member Handbook (PDF, 1.8 MB)
Errata 1 (PDF, 171 KB)
Errata 2 (PDF, 182 KB)
Armenian:
Member Handbook (PDF, 1.8 MB)
Errata 1 (PDF, 180 KB)
Errata 2 (PDF, 169 KB)
Chinese (Simplified):
Member Handbook (PDF, 2.6 MB)
Errata 1 (PDF, 220 KB)
Errata 2 (PDF, 227 KB)
Chinese (Traditional):
Member Handbook (PDF, 2 MB)
Errata 1 (PDF, 211 KB)
Errata 2 (PDF, 225 KB)
Farsi:
Member Handbook (PDF, 1.8 MB)
Errata 1 (PDF, 171 KB)
Errata 2 (PDF, 203 KB)
Khmer:
Member Handbook (PDF, 2.1 MB)
Errata 1 (PDF, 156 KB)
Errata 2 (PDF, 268 KB)
Korean:
Member Handbook (PDF, 2.2 MB)
Errata 1 (PDF, 231 KB)
Errata 2 (PDF, 208 KB)
Russian:
Member Handbook (PDF, 2.3 MB)
Errata 1 (PDF, 178 KB)
Errata 2 (PDF, 190 KB)
Tagalog:
Member Handbook (PDF, 1.6 MB)
Errata 1 (PDF, 131 KB)
Errata 2 (PDF, 56 KB)
Vietnamese:
Member Handbook (PDF, 1.8 MB)
Errata 1 (PDF, 272 KB)
Errata 2 (PDF, 186 KB)
San Diego County
English:
Member Handbook (PDF, 1.6 MB)
Errata (PDF, 238 KB)
Spanish:
Member Handbook (PDF, 1.7 MB)
Errata (PDF, 144 KB)
Arabic:
Member Handbook (PDF, 1.8 MB)
Errata (PDF, 164 KB)
Chinese (Simplified):
Member Handbook (PDF, 2.6 MB)
Errata (PDF, 230 KB)
Chinese (Traditional):
Member Handbook (PDF, 2 MB)
Errata (PDF, 281 KB)
Farsi:
Member Handbook (PDF, 1.9 MB)
Errata (PDF, 188 KB)
Tagalog:
Member Handbook (PDF, 1.7 MB)
Errata (PDF, 146 KB)
Vietnamese:
Member Handbook (PDF, 1.8 MB)
Errata (PDF, 216 KB)
Language assistance services
Blue Shield of California Promise Health Plan complies with State and Federal civil rights laws and provides free language services to people whose primary language is not English. We communicate with our members in many different languages and dialects including English, Spanish, Cantonese, Mandarin, Armenian, Russian, Vietnamese, Khmer (Cambodian), among others.
Non-discrimination notice
Blue Shield of California Promise Health Plan does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age or disability.
Sample member ID card
View a sample of Blue Shield Promise Medi-Cal member ID card.