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Provider directories

These directories provide the lists of Blue Shield of California Promise Health Plan’s network providers* to assist you in choosing a health care provider.
 

Provider directories by service area

Please note all providers listed in the posted Provider Directory are effective as of the time of posting. The date on the Provider Directory is for version control.

Please call Blue Shield Promise Customer Service for a copy:

Los Angeles:
(800) 605-2556, 8 a.m. to 6 p.m., Monday through Friday.

San Diego:
(855) 699-5557, 8 a.m. to 6 p.m., Monday through Friday.

TTY: 711
(800) 735-2922 (English)
(800) 855-3000 (Spanish)
 

Doula provider directory addendum

Doulas are birth workers who provide support to birthing people through pregnancy, labor, and the postpartum period.
Medi-Cal doula provider directory list (PDF, 27 KB).

Non-emergency 24/7/365 help

Teladoc
Talk to a doctor over the phone or by video chat.
 Aprenda a acceder a Teladoc

Nurse Advice Line
Connect with a registered nurse who will listen to your health problem, help you decide if you or your child needs to see the doctor, what to do if your symptoms get worse, and what you can do at home to feel better. It's free and easy. Translation services are available upon request.

   Phone: (800) 609-4166

Approved Alternative Access Standards

Blue Shield of California Promise Health Plan at times may not be able to contract with providers that are within the required time and distance standards set by the State. Learn more about the alternative access standards and network adequacy standards.

Provider directory information

The information contained in the Blue Shield of California Promise Health Plan directories is gathered from new provider forms and/or contracts. It can also be gathered during office visits, over the telephone, or through the Blue Shield of California Promise Health Plan website.

The information listed in this directory is subject to change. Blue Shield of California Promise Health Plan validates its network information every three months and credentials its participating providers at least every three years. Blue Shield of California Promise Health Plan makes every attempt to validate information contained in the directories. Blue Shield of California Promise Health Plan collects and publishes provider language and language services available through the practice. However, certain information is self-reported and optional such as provider race/ethnicity. This information is available upon request by contacting Member Services in your County.

You may receive services from any of the providers on the list that are affiliated with your PCP’s medical group. For some services, you may need a referral from your PCP. Women may go to any OB/GYN in their PCP's network without a referral. Ask your doctor or call Member Services if you do not know an OB/GYN in your PCP's network.

Interpreting services are available for all providers through Blue Shield Promise Medi-Cal Health Plan at no cost. An advance notice is needed for face-to-face and ASL interpreting services. To request services, contact Member Services in your county. The call is free. For more information, visit the Medi-Cal member site.

If you have any questions regarding the status of a particular provider or have difficulties reading or understanding this information, please contact Member Services.