Welcome to Blue Shield of California Promise Health Plan. We are here to help, whether you're already a member or just want to know more about our plans.


Member Services
Blue Shield Promise Medi-Cal

 Send us an email
Los Angeles County

 Phone: (800) 605-2556 (TTY:711).  8 a.m. to 6 p.m., Monday through Friday.
 Fax: (323) 889-6236

San Diego County
 Phone: (855) 699-5557 (TTY: 711). 8 a.m. to 6 p.m., Monday through Friday.
 Fax: (619) 528-4820

 

Head office

 Blue Shield of California Promise Health Plan
3840 Kilroy Airport Way

Long Beach, CA 90806

 

 

Healthcare fraud hotline

If you suspect illegal or wrongful billing practices or other fraudulent activity, call our Fraud Hotline or send us an email:
 Phone: (800) 221-2367, 24 hours a day, seven days a week
Email: stopfraud@blueshieldca.com


Language assistance

Blue Shield of California Promise Health Plan provides free aids and services to people with disabilities to communicate effectively with us and provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
Get language assistance