DispatchHealth

DispatchHealth

DispatchHealth® is available to eligible Blue Shield of California Promise Health Plan members with serious health concerns to provide same-day, high acuity medical care in the comfort of their home, reducing unnecessary ambulance trips and costly visits to the emergency room. In addition, DispatchHealth provides proactive post-acute visits for members transitioning from hospital to home, also known as “bridge care.”
 

How can DispatchHealth help? 

  • Provides “right-sized” care in the home, reserving the emergency room for patients with time-sensitive and life-threatening conditions
  • Extends care after hours, including weekends and holidays, easing capacity constraints for provider practices
  • Expands insight into social determinants of health that impact patient care plans
  • Reduces unnecessary hospital admissions and readmissions
  • Reduces overall health care costs

 

How to get started

Currently, DispatchHealth services are available to eligible Blue Shield of California Promise Health Plan members in certain ZIP code areas within Los Angeles and San Diego counties.

DispatachHealth acute care services can be initiated by a healthcare provider, a case manager, or a health plan member. 

While Blue Shield continues to evaluate the effectiveness of this program, we will cover the overall cost of using DispatchHealth for eligible commercial plan members and Medi-Cal members. Eligible commercial plan members will be responsible, however, for primary care office copayments for DispatachHealth services.  

For information on how to initiate care for your patients, please contact your Blue Shield or Blue Shield Promise Provider Relations Representative. 

 

Resources

Download a DispatchHealth flyer (PDF, 823 KB)

Read DispatchHealth frequently asked questions (PDF, 616 KB)

 

DispatchHealth is a registered trademark of DispatchHealth Management, LLC. DispatchHealth complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more. 

Health Care Options: (844) 580-7272  {TTY: {800) 430-7077}, Monday through Friday from 8 a.m. — 6 p.m. 

For information on Blue Shield Promise plans for your health care, call the Department of Health Care Services at (800) 430-4263 {TTY: (800) 735-2922}, or visit https://www.healthcareoptions.dhcs.ca.gov/.

Blue Shield of California Promise Health Plan is a managed care organization, wholly owned by Blue Shield of California, offering Medi-Cal Plans.

© 2002-2025. California Physicians’ Service DBA Blue Shield of California Promise Health Plan. All rights reserved.

California Physicians’ Service DBA Blue Shield of California Promise Health Plan is an independent licensee of the Blue Shield Association.

The provider network may change at any time. You will receive notice when necessary.

Blue Shield of California Promise Health Plan complies with applicable state laws and federal civil rights laws, and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Blue Shield of California Promise Health Plan cumple con las leyes estatales y las leyes federales de derechos civiles vigentes, y no discrimina por motivos de raza, color, país de origen, ascedencial, religión, sexo, estado civil, genero, identidad de genero, orientación sexual, edad ni discapacidad.

Blue Shield of California Promise Health Plan遵循適用的州法律和聯邦公民權利法律，並且不以種族、膚色、原國籍、血統、宗教、性別、婚姻 狀況、性別認同、性取向、年齡或殘障為由而進行歧視。

 

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