DispatchHealth
DispatchHealth
DispatchHealth® is available to eligible Blue Shield of California Promise Health Plan members with serious health concerns to provide same-day, high acuity medical care in the comfort of their home, reducing unnecessary ambulance trips and costly visits to the emergency room. In addition, DispatchHealth provides proactive post-acute visits for members transitioning from hospital to home, also known as “bridge care.”
How can DispatchHealth help?
- Provides “right-sized” care in the home, reserving the emergency room for patients with time-sensitive and life-threatening conditions
- Extends care after hours, including weekends and holidays, easing capacity constraints for provider practices
- Expands insight into social determinants of health that impact patient care plans
- Reduces unnecessary hospital admissions and readmissions
- Reduces overall health care costs
How to get started
Currently, DispatchHealth services are available to eligible Blue Shield of California Promise Health Plan members in certain ZIP code areas within Los Angeles and San Diego counties.
DispatachHealth acute care services can be initiated by a healthcare provider, a case manager, or a health plan member.
While Blue Shield continues to evaluate the effectiveness of this program, we will cover the overall cost of using DispatchHealth for eligible commercial plan members and Medi-Cal members. Eligible commercial plan members will be responsible, however, for primary care office copayments for DispatachHealth services.
For information on how to initiate care for your patients, please contact your Blue Shield or Blue Shield Promise Provider Relations Representative.
Resources
Download a DispatchHealth flyer (PDF, 823 KB)
Read DispatchHealth frequently asked questions (PDF, 616 KB)
DispatchHealth is a registered trademark of DispatchHealth Management, LLC. DispatchHealth complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more.