Claims mailing addresses

Save time and money when you submit your claims electronically using Electronic Data Interchange (EDI). Learn more and enroll in EDI on our Manage electronic transactions page.

If you still need to submit paper claims, use the claims routing tool to determine the correct mailing address for each member. Because claims mailing addresses are different for different Blue Plan members, using the Claims Routing Tool is the most accurate way to determine a claims mailing address.

However, if you are unable to use the Claims Routing Tool, use the current addresses listed below. Claims mailing addresses are also included in all online member eligibility results.

List of claims mailing addresses

BlueCard out-of-area program:

Check subscriber ID for three-letter prefix before sending. Learn more about the BlueCard Program.
  Blue Shield of California
       P.O. Box 272630
       Chico, CA 95927-2630

  Phone:(800) 622-0632

CalPERS (California Public Employees Retirement System)

 Blue Shield of California, CalPERS
      P.O. Box 272540
      Chico, CA 95927-2540
 Phone:(800) 541-6652

Federal Employee Program (FEP)

(Subscriber ID number begins with the letter "R.")
 Blue Shield of California, FEP
      P.O. Box 272510
      Chico, CA 95927-2510
 Phone:(800) 824-8839

Short-term claims for Blue Shield Life & Health Insurance Company

  Blue Shield Life & Health Insurance Company
       P.O. Box 9000
       London, KY 40742
 Phone:(866) 510-8778

Blue Shield Medicare Advantage

  Blue Shield Medicare Advantage Plan
       P.O. Box 272640
       Chico, Ca 95927-2640
 Phone:(800) 541-6652
 Fax: (818) 228-5014

Blue Shield of California Promise Health Plan

  Blue Shield of California Promise Health Plan
       P.O. Box 272660
       Chico, CA 95927-2660

All other Blue Shield plans

  Blue Shield of California
       P.O. Box 272540
       Chico, CA 95927-2540
 Phone:(800) 541-6652

Where to send claims for foundations for medical care

When the name of a medical foundation appears on a subscriber's identification card, the benefits for that subscriber are administered by that foundation. Forward all claims to that foundation for payment. Listed below, by county, are the addresses of medical foundations with which Blue Shield is affiliated.

Foundation for Medical Care of Tulare & Kings Counties, Inc.

 Foundation for Medical Care of Tulare & Kings Counties
      3335 South Fairway
      Visalia, CA 93277
 Phone:(800) 662-5502
 Phone:(559) 734-1321
 Fax: (559) 734-3828

Foundation for Medical Care of Mendocino-Lake Counties

 Foundation for Medical Care of Mendocino-Lake Counties
      620 S. Dora St., Suite 201
      Ukiah CA 95482-5482
 Phone:(707) 462-7607

Misdirected claims for HMO plan members

Claims for capitated services provided to a Blue Shield HMO member that are erroneously sent to Blue Shield for processing/payment will be forwarded to the appropriate capitated provider within 10 working days of the receipt.

Additionally, Blue Shield will send an Explanation of Benefits (EOB) to the billing provider as notification that the claim was forwarded to the appropriate capitated provider.

Claims for non-capitated services provided to a Blue Shield HMO member that are erroneously submitted to the capitated IPA or Medical Group for processing are required to be forwarded by the capitated IPA or Medical Group to Blue Shield within 10 working days.