Contact us

General support

Administrator and web support

Small Group (1 – 100): (800) 325-5166
Large Group Priority (101 – 2999): (855) 747-5809
Premier Priority (3000+): (888) 686-5751

Brokers

Small Group Broker Services (1 – 100): (800) 559-5905

Shield Elite Broker Services: (844) 831-4134

CalPERS

CalPERS Health Benefit Officers (HBO): Call (800) 837-4251, Monday through Friday, 8:00 a.m. to 5:00 p.m., or visit the CalPERS HBO site.

CalPERS Customer Service: Call (800) 334-5847, 7 days a week, 7:00 p.m. to 8:00 p.m.

Calpers - Remittance address:

        Blue Shield of California

P.O. BOX 4700

Whittier, Ca 90607-4700

Billing & payments

Billing inquiries

Contact your Blue Shield representative or broker.

Small and Large Group Remittance address/payment

Send your remittance form with payment to:

 Blue Shield of California

 P.O. Box 749415

 Los Angeles, CA, 90074-9415

Large Group (Core/Premier) - additional contact information

Group/Brokers: 916-350-7595

Email address: group.billing@blueshieldca.com

Cal-COBRA eligibility

Phone: (800) 228-9476
Fax: (916) 350-7480

Mailing address:

Blue Shield of California - (Application and Informational Correspondence)

Attn: Cal-COBRA

P.O. Box 629009

El Dorado Hills, CA 95762-9009

FAX: 855-808-8598

Small Group: group@blueshieldca.com

Large Group: (Federal to California Cobra Group) clericalcalcobra@blueshield.com

Cal Cobra Billing:

P.O. Box 4700

Whittier, CA 90607-4700    

National accounts

Membership eligibility & billing

Contact your Blue Shield bookkeeper or your Account Service Representative.

Group payment

Send your remittance form with payment to either:

    Blue Shield of California
    P.O. Box 749415
    Los Angeles, CA, 90074-9415
    P.O. Box 4700
    Whittier, CA 90607-4700

    Fax: (916) 350-2855
 

Regional sales offices

If you would like more information on Blue Shield health plans, call your broker or consultant. You can also contact a regional Blue Shield regional sales office where a dedicated employer group specialist can provide more information.

Southern California
(310) 744-2583

Northern California
(510) 607-2272

Our headquarters are located at:
601 12th Street
Oakland, CA 94607