Administrator and website support
Employers
Small Group (1 – 100)
Large Group Priority (101 – 2999)
Premier Priority (3000+)
Brokers
Small Group Broker Services (1 – 100)
Shield Elite Broker Services
CalPERS
CalPERS Health Benefit Officers (HBO) call
(800) 837-4251
Monday through Friday, 8:00 a.m. to 5:00 p.m., or visit the CalPERS HBO site.
CalPERS Customer Service call
(800) 334-5847
7 days a week, 7:00 a.m. to 8:00 p.m.
CalPERS - Remittance address
Blue Shield of California
P.O. Box 4700
Whittier, CA 90607-4700
Billing & payments
Billing inquiries
Contact your Blue Shield representative or broker
Small and Large group remittance address/payment
Send your remittance form with payment to
Blue Shield of California
P.O. Box 749415
Los Angeles, CA 90074-9415
Large Group (Core/Premier) – additional contact information
Group/Brokers
Email address
group.billing@blueshieldca.com
National accounts
Group payment
Send your remittance form with payment to either:
Blue Shield of California
P.O. Box 749415
Los Angeles, CA 90074-9415
or
Blue Shield of California
P.O. Box 4700
Whittier, CA 90607-4700
Fax
Cal-COBRA Billing
P.O. Box 4700
Whittier, CA 90607-4700
Cal-COBRA eligibility
Phone
Fax
Mailing address
Blue Shield of California – (Application and Informational Correspondence)
Attn: Cal-COBRA
P.O. Box 629009
El Dorado Hills, CA 95762-9009
Fax
Small Group
Large Group (Federal to California COBRA Group)
Frequently asked questions
Account support
I need help with my Blue Shield group account, who can I contact?
Please reach out to your broker or Blue Shield account representative. If you're not sure who to contact, see our Contact us page.
I can't log into my account; how can I get help?
If you have tried the login and/or password reset option, and are still not able to access your account, please contact Employer Services: (800) 325-5166
How can I reset my password or an authorized user's password?
Follow the prompts from the Employer Connection login page if you have forgotten your password. You will need the account username to reset the password. If you do not know the username, you will need the first and last name of the primary person on the account and their email. If you are still unable to reset your password, please contact Employer Services: (800) 325-5166
