One card. Many ways to get the care you need
From routine checkups to emergencies and everything in between, your Blue Shield ID card gives you access to a quality network of healthcare providers. Whether you’re home, on vacation, or fighting a fever in the middle of the night, here’s a guide to getting the care you need when and where you need it.*
Primary care physicians (PCPs) and specialists
When to see a PCP: Preventive and routine care
When to see a specialist: Chronic or specialty care
For annual checkups and routine medical needs and health screenings, choose a PCP from our quality networks of doctors. For more complex medical needs, you may need to see a specialist who can treat a specific condition. If you have a Trio HMO plan, you will need a referral from your PCP to see a specialist.
Emergency room (ER) or urgent care?
When to go to ER: Life-threatening condition
When to go to urgent care: Non-emergency care
The ER is for true emergencies. If your life is in danger or you are at risk for a disabling condition, go to the emergency room or dial 911. For non-emergencies, an urgent care center may save you time and money when your doctor isn’t available.
Teladoc
When to use: After hours, non-emergency care
If you can't get an appointment with your PCP, then Teladoc is a convenient alternative. Talk to a board-certified doctor 24/7/365 over the phone or by video chat. You can also set up a phone or video appointment with a mental health professional. Appointments must be scheduled in advance and are available from 7 a.m. to 9 p.m., seven days a week.
NurseHelp 24/7SM
When to use: Anytime
Get immediate and reliable health advice 24/7 from a registered nurse over the phone.
BlueCard program
When to use: Care when traveling
The BlueCard® Program gives you and your family coverage for emergency and urgent care and any related follow-up visits for both PPO and Trio HMO plans.
Services available to PPO members only
Retail clinics
When to go: Routine care
Get convenient, preventive care at participating CVS Pharmacy® and Target locations.