Provider manuals
Access Blue Shield of California and Blue Shield of California Promise Health Plan procedure manuals.
HMO IPA/medical group procedures manual
Find policies and procedures for Blue Shield IPAs, medical groups and their contracted providers.
Hospital and facility guidelines
Find policies and procedures for Blue Shield network hospitals and other facilities.
Independent physician and provider manual
Find policies and procedures for direct-contract Blue Shield network providers.
Medical Interface manual
Learn about Blue Shield's Mental Health Service Administrator protocols, developed to facilitate coordinated medical and behavioral health care.
Medi-Cal provider manual
Find policies and procedures for Blue Shield Promise Medi-Cal network providers.
HMO benefit guidelines
Get benefit details for Blue Shield IPAs, medical groups and their contracted providers.
Nursing facility reference guide for Blue Shield Promise network providers
Get information about policies and requirements for nursing facility providers.